Frequently Asked Questions

​When do you mow?
City noise ordinance prohibits our crews from mowing any earlier than seven in the morning.  Our crews finish by dark.

How do I make a payment?
You can easily pay by clicking on the link in the emailed invoice, online through our web-site, or with a check through the mail.  You do not directly pay any crew member.

When does the contract end?
We will service you until you state otherwise.

How many mows are there in the season?
We typically transition into leaf removal in October or November weather permitting.  Cuts usually begin in March or April.  Please call or email to have your first cut scheduled.  After that, you will be placed on a routine schedule.

Do you offer leaf removal?
Yes, our leaf removal schedule typically runs from October or November until the springtime.

Do you offer tree work?
Due to a different insurance requirement, at this time we do not offer tree work.

What about schedule changes and skips?
Please call or email at least two days prior to scheduled service.

What type of equipment is used on my lawn?
We use anything from push to zero turn mowers.  We use string weed eaters for the driveway, walkways, and for any area the mowers cannot reach. We also use a blower to clean off the hard services and as a finishing touch.  We use goats for leaf removal as well as basic lawn care equipment.

What height is my lawn cut at?
We recommend 3 to 3.5” or above. 

What if I have a lock on my gate?
If you have a gated area, we ask you to either leave the gate unlocked or provide us with the combination. We will email you the day before scheduled service.

What if I have a dog or pet?
Providing we are aware you have a pet in the backyard, we will email the day before scheduled service.  We will not service you if the pet is outside.

What about complaints or service issues?
We strive to provide 100 percent customer satisfaction at all time.  If our work is unsatisfactory or you believe we did not service your yard, we will not provide credit.  However, we will gladly resend the crew to fix the area in question without additional cost. The issue will be fixed either on the same day (time permitting) or soonest weather permitted business day. Please send your notice of unsatisfactory service via email or telephone.  They must be received within 24 hours of the service. If you do not notify us within 24 hours, we will consider the work was satisfactory.

What about property damage?
Please contact us immediately if any property is damaged by our crew. Upon your notification, we will repair the damage in a timely manner. We will not honor any request for repair expenses for damaged property that we were not made aware of or allowed to repair in a timely manner. If we are unable to repair the damage professionally, we will arrange to hire someone who is qualified to make the repair. To report any damage please contact us via email or telephone.

 Do you bag grass clippings?
Our service does not typically include bagging the grass clippings.  However, we do offer it at an additional cost.  We prefer to mulch the clippings as this helps feed the lawn.  Please inquire when signing up if you are interested. Also keep in mind, when your lawn is mowed weekly, the grass clippings will not amount to as much as when mowed biweekly.

Can you change your service from biweekly to weekly?
An estimate given is for service to be done on a bi-weekly basis.  We do allow you to switch from biweekly to weekly. 

How do I cancel my service?
To cancel your service completely, simply call or email us the day before your scheduled service.  Let us know if you are canceling services entirely or just once.